HOTEQ 500 Standard is the service standard designed for Tourism Sector Hotel Quality, Environment, Health and Food Safety Applications. This standard has international validity and is valid for the customer. It is aimed to bring the commitment of the organizations to the fore and declare to the customer for customer satisfaction and satisfaction.
The increasing number of national and international travels has led many public and private sector stakeholders to regularly ask the question of how to compare hotel classifications worldwide. Thereupon, the GIGC made an attempt to carry out a study on the subject. When determining the HOTEQ 500 Hotel Quality Management System standards, it is taken into consideration that customers prefer healthy, quality and food safety principles and service expectancy and environmentally sensitive organizations.
The purpose of HOTEQ 500 Hotel Quality Management System standards is to facilitate the understanding of the relations between the enterprises and customers serving in the tourism sector and the provision of the services as required. Thanks to these standards, it will be ensured that customers make an informed choice while receiving tourism services, while companies in the sector will also have the potential to meet customer expectations and provide a service understanding that increases customer satisfaction.
This creates a significant competitive advantage in the tourism sector. In this way, customers have made a more informed choice. On the other hand, the enterprises that hold this certificate have increased their potential to meet customer expectations. This results in increased performance and increased earnings.
ISO 18513 defines terms used in the tourism industry in relation to the various types of tourism accommodation and other related services.
This European Standard defines terms used in the tourism industry in relation to the various types of tourism accommodation and other related services.
The main principles adopted by the ISO 18513 standard can be explained as follows:
Seven Star Quality System is a Quality Management System designed by GIGC and introduced to the tourism sector. However, the 7 star here does not have anything to do with the known star systems of hotels and tourist facilities. The Seven Star Quality System is a system that combines the standards and principles of various management systems and is designed entirely for hotels and tourist facilities. The Seven Star Quality System incorporates the following management systems, expressed below.
The development of tourism is a great economic power for modern world. However, protecting local resources and not damaging the environment is a huge responsibility. This sector consumes a lot of energy, and as the sector grows, the need for energy will grow further. At this point, enterprises should act with a sense of responsibility and operate within the framework of the legal regulations in force. One of these responsibilities is saving energy consumption, controlling greenhouse gas emissions and being sensitive to environmental conditions. The basis of the White Star Energy Management System is the ISO 50001 Energy Management System standard. This system provides the following main benefits to businesses:
World population is increasing rapidly, whereas natural resources are decreasing more rapidly. This raises concerns about food safety in the future. Like all sectors, enterprises operating in tourism sector should give importance to food safety and try to take precautions against food hazards. Red Star Food Safety Management System is based on ISO 22000 Food Safety Management System standard. This system provides the following main benefits to businesses:
Ensuring customer satisfaction and customer satisfaction is much more important in the tourism sector, which is a service sector. Maintaining existing customers on the one hand and establishing long-term relationships with newly acquired customers on the other hand are also priorities for hotels and touristic facilities serving in the tourism sector.
The basis of the Yellow Star Customer Satisfaction Management System is the TS ISO 10002 Customer Satisfaction Management System standard. This system provides the following main benefits to businesses:
Compliance with domestic and foreign legal regulations
In terms of businesses operating in the tourism sector, it is inevitable to determine control points for disinfection and sterilization and to obey the rules of all employees in buildings, offices, toilets and showers, kitchens and dishwashers, appliances and equipment used, lighting and heating systems and storage places. The main purpose of doing this is to prevent damage to customers. The basis of the Blue Star Hygiene Management System is the ISO 13027 Hygiene and Sanitation Inspection System standard in Food Business. This system provides the following main benefits to businesses:
Hotels and tourist facilities must maintain the environment in which they operate in order to be sustainable. The social responsibilities of enterprises in this sense include the following: protection of the natural environment, providing quality services in line with the demands of the customers, providing accurate and complete information to the people about the activities and supporting various health and art activities. The basis of Purple Star Social Responsibility System is the ISO 26000 Social Responsibility Management System standard. This system provides the following main benefits to businesses:
Natural environmental conditions are getting worse every day and the world’s ecological balance is irreparably deteriorated. It is necessary to minimize the damages caused by the organizations and prevent them as much as possible. Green star Environmental Management System is based on ISO 14001 Environmental Management System standard. This system provides the following main benefits to businesses:
In terms of hotels and tourist facilities, quality standards are extremely important to meet customer expectations, to comply with legal regulations and to increase customer satisfaction. The basis of the Orange Star Quality Management System is the ISO 9001 Quality Management System standard. This system provides the following main benefits to businesses: